Urgent appointments
On the day emergencies are seen by the doctor or nurse practitioner on duty that day.
To request an urgent appointment for today (Monday to Friday):
- phone us on 01692 582000, Monday to Friday from 8.30am to 5.30pm
- visit the surgery and speak with a receptionist, Monday to Friday from 8.30am to 5.30pm
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Routine appointments
Routine appointments, medication reviews and follow up appointments with the doctors and nurse practitioners can be booked several weeks in advance. Booking in advance enables you, where possible, to book your appointment with the doctor or nurse practitioner of your choice.
To request a routine appointment:
- phone us on 01692 582000, Monday to Friday from 8.30am to 5.30pm
- using the GP online system – Accurx
- visit the surgery and speak with a receptionist, Monday to Friday from 8.30am to 5.30pm
- use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Enhanced Access Service
Staithe Surgery operates as an enhanced access hub. We are open for pre-booked appointments each Friday evening 6.30pm to 8pm and 9am-5pm one Saturday in three. Please note that our dispensary will not be open during these times.
Other local surgeries in our North Norfolk network provide the Hub service at other times. Currently this type of appointment is available at primary care hub sites at the below surgeries:
- Ludham
- Hoveton & Wroxham
- Acle
- Blofield
- Brundall
During extended access periods patients can be seen at any of the above practices. Appointments must be pre-booked.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- using the GP online system – Accurx
- phone us on 01692 582000, Monday to Friday from 8.30am to 5.30pm
- reply CANCEL to your appointment reminder text message
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs