Autism and ADHD

ASD (Autistic Spectrum Disorder) Helping Hands

ASD (Autistic Spectrum Disorder) Helping Hands services include a family support service, offering support on an individual basis to parents/carers, children and adults.

Telephone: 01362 288110

Website: www.asdhelpinghands.org.uk

Email: [email protected]

Asperger East Anglia

Asperger East Anglia offers personal, friendly assistance for everyone with Asperger syndrome and their carers by providing a comprehensive and integrated service.

Telephone: 01603 620500

Website: www.asperger.org.uk

Email: [email protected] 

Child Autism UK

Child Autism UK provide services to enable children to overcome difficulties with communication, learning and life skills and give families the techniques and strategies to cope with autism through the use of Applied Behaviour Analysis (ABA).

Telephone: 01344 882248

Website: www.childautism.org.uk

Email: [email protected] 

National Autistic Society (NAS)

Founded in 1962, National Autistic Society (NAS) is the UK’s leading charity for autistic people and their families. Their goal is to help transform lives, change attitudes and create a society that works for autistic people.

Telephone: 0808 800 4104

Website: www.autism.org.uk 

ASD Friendly

ASD Friendly is a close-knit community of parents and carers of people with Autism and Asperger’s Syndrome.

Website: www.asdfriendly.org

Autism Anglia

Autism Anglia is an independent charity which provides care and support to autistic children, adults and their families in East Anglia.

Telephone: 01206 577 678

Website: www.autism-anglia.org.uk

Email: [email protected] 


Dimensions support people with learning disabilities and autism to have a louder voice, choice and control in their lives.

Telephone: 0300 303 9001

Website: www.dimensions-uk.org 

Autism Independent UK (SFTAH)

Autism Independent UK helps to increase awareness of autism to the notice of all, together with well established and newly developed approaches in the diagnosis, assessment, education and treatment.

Telephone: 01536 523274

Website: www.autismuk.com

Email: [email protected] 



Brake’s helpline is a quality accredited, Freephone, confidential support service, providing information and advocacy, emotional support and a listening ear for survivors of road crashes.

Telephone: 08088 000 401

Website: www.brake.org.uk

Email: [email protected]

Compassionate Friends

TCF offers many different kinds of support for bereaved families. Whatever the cause of your loss, wherever you are in the UK, and whatever your circumstances – we are here to help.

Telephone: 0345 123 2304

Website: www.tcf.org.uk

Email: [email protected] 

Scotty’s Little Soldiers

Scotty’s Little Soldiers is a charity dedicated to supporting children & young people who have lost a parent whilst serving in the British Armed Forces.

Telephone: 08000 928 571

Website: www.scottyslittlesoldiers.co.uk

Email: [email protected]

Child Death Helpline

The Child Death Helpline aims to provide a quality freephone service to anyone affected by the death of a child of any age. Callers to the helpline might be parents, grandparents, siblings, other family members, friends or involved professionals.

Telephone: 0800 282 986

Website: www.childdeathhelpline.org.uk

Email: [email protected]

Roadpeace in East Anglia

The aftermath of a road crash is devastating. Roadpeace in East Anglia help bereaved families cope and build resilience through peer support, their local group network, befriending service and trauma support programmes.

Telephone: 0845 4500 355

Website: www.roadpeace.org

Email: [email protected] 

Cancer Support

North Norfolk Macmillan Cancer Support Centre – Cromer Hospital

They provide vital information and support to anyone who has been affected by Cancer. They offer a welcoming, friendly environment for patients, families and carers to drop in. They can help individuals and families with emotional, financial and practical information with signposting to services and support in their local area.

Open Monday to Friday, 09:30 – 16:30.

Email: [email protected]

Telephone: 01603 641559

North Norfolk Macmillan Cancer Support Centre,
Cromer Hospital,
Mill Road,
NR27 0BQ

Norfolk & Waveney Integrated Care System – Cancer Support and Information

Please visit our cancer website which has a range of services designed to support people affected by cancer.

Website: Cancer – Norfolk & Waveney Integrated Care System (ICS)

Psychological and Wellbeing Support

There are a number of organisations in Norfolk and Waveney offering psychological and wellbeing support to people affected by cancer. You are not alone.

Cancer Research UK

Their animations can help you make simple, healthy changes which could reduce their risk of developing cancer. Their animations also aim to increase people’s awareness of the signs and symptoms of cancer, encouraging early presentation. Created by experts, they are easy to download and are completely free of charge. 

Please use the following websites for more information:

Facebook: @cancerresearchuk

Twitter: @CR_UK



Age UK Norwich

Age UK Norwich trained advisors offer free information and advice to older people and their families. Age UK Norwich volunteer befrienders visit lonely older people in the community who have no one to talk to.

Telephone: 01603 496333 

Website: www.ageuk.org.uk

Email: [email protected]

Chill4us Carers

Chill4us Carers is the social network community for family carers and is about, information, humour, fantasy and fun, chat with carers and finding help when the caring ends. 

Telephone: 01603 340193

Website: www.chill4uscarers.co.uk

Email: [email protected]

Carers Matter Norfolk

Drawing on the expertise and experience of Carers Matter Norfolk teams, they seek to offer services which are tailored to meet what matters to you as a carer. You can access support online, on the telephone or in person.

Telephone: 0800 083 1148

Website: www.carersmatternorfolk.org.uk

Email: [email protected]

Carers UK

They’re here to make sure that no matter how complicated your query or your experience, you don’t have to care alone.

Telephone: 020 7378 4999

Website: www.carersuk.org

Email: [email protected]

Child Health

Red Balloon

Red Balloon provide a safe environment for 11-16 year olds who are unable to access mainstream school due to their past experiences in bullying or trauma. Red Balloon offer a therapeutic and academic curriculum.

Telephone: 01603 622 288

Website: www.redballoonlearner.org 

Email: [email protected]

Dyspraxia Foundation

Dyspraxia Foundations helpline is available to help you with problems and issues you may encounter; offering help and advice to people with dyspraxia, parents, carers, and families about or on the subject of dyspraxia.

Telephone: 01462 454 986

Website: www.dyspraxiafoundation.org.uk

Email: [email protected]

Point 1

Point-1 is a service from Ormiston Families providing assessment and support by professionals for children and young people who are experiencing mental health and emotional problems.

Telephone: 0800 977 4077

Website: www.point-1.org.uk

Email: [email protected]

Early help and family support

If you are experiencing difficulties in your family or are worried about your children, there are people who can offer help and support.

If you need more help than your usual support network – for example your health visitor, child’s school, doctor or the Early Childhood and Family Service (ECFS) – the family support process can help.

Request Support.

Website: www.norfolk.gov.uk

Vaccination Planner

Download a personalised vaccination calendar, which highlights the dates your child needs to have their vaccinations by.

Website: www.nhs.uk

Cleft Lip and Palate Association

The Cleft Lip and Palate Association (CLAPA) is a small charity working to improve the lives of people born with a cleft and their families in the UK.

Telephone: 02078 334 883

Website: www.clapa.com

Email: [email protected]

Musical Keys

Musical Keys is a charity which provides music and arts activities for people with disabilities and additional needs in Norfolk and the surrounding area. Their passion is making music accessible to everyone.

Telephone: 01603 766 690

Website: www.musicalkeys.co.uk

Email: [email protected]

Just One Norfolk

They deliver a range of community based children and young people’s health services across Norfolk. They aim to build confidence in families, children and young people to care for their own health and wellbeing as well as help families, children and young people in Norfolk access the right services for advice and help. Through this they can improve health outcomes for children and young people in Norfolk.

Telephone: 0300 300 0123

Website: www.justonenorfolk.nhs.uk

Childhood Illness Visual Guide

Use this visual guide to help you identify common conditions and illnesses that may affect your child. Includes conditions such as measles, slapped cheek syndrome, chicken pox and warts.

Website: www.nhs.uk

Community Groups

Norfolk Community Directory

Norfolk Community Directory contains activities, services and groups to help all Norfolk residents live healthy, active and fulfilling lives.

Website: www.communitydirectory.norfolk.gov.uk

North Norfolk Wool Loft

North Norfolk has its own Wool Loft which is based at Sheringham Community Centre on Holway Road. This provides similar facilities to the Norwich Wool Loft with new wool, fabric, patterns, buttons and so on available. It opens on the first Friday of the month (except on Bank holidays) from 10:00 to 12:00 and everyone is welcome.

Website: www.norfolkknitters.org.uk

Email: [email protected]

Scouts – Northern Norwich

Scouting offers fun and friendship, challenge and everyday adventure to 400,000 girls and boys across the UK. They have a positive impact on young people, the 100,000 adult volunteers and the communities in which we live.

Website: www.northernnorwichscouts.org.uk

Aylsham WI

The WI welcome visitors and new members of all ages and abilities to our meetings on the first Thursday of the month in Aylsham Town Hall. Meetings start at 19:30 but come from 19:00 to meet everyone and join us for a great variety of activities. Note that our May meeting is in the Friendship hall, Cawston Road due to voting in the Town Hall.

Website: www.thewi.org.uk

Drugs and Alcohol

Dear Albert

Dear Albert helps individuals to stop taking alcohol and drugs.

Telephone: 01162 917 298

Website: www.dearalbert.co.uk

Email: [email protected]

Matthew Project – Outside the Wire

A bespoke drug and alcohol service offering confidential advice and support to current and ex HM Forces personnel and their families, across Norfolk, Suffolk and Essex.

Telephone: 01603 626 123

Website: www.matthewproject.org

Email: [email protected] 


The SOS Bus is a first point of contact for anyone visiting Norwich’s pubs and clubs between 21:30 – 03:30, Friday or Saturday nights whose well-being is threatened by illness or injury, emotional distress or other vulnerability.

Telephone: 07833 505 505

Website: www.voluntarynorfolk.org.uk

Drinkaware Online Tools & Apps

Online trackers and apps from Drinkaware to help you avoid harm from alcohol.

Download from: www.drinkaware.co.uk


If you’re worried about your own or someone else’s drinking, you can call this free helpline, in complete confidence.

Telephone: 0300 123 1110

Talk to Frank

If you have a problem with drugs Talk to Frank for friendly, confidential drugs advice.

Telephone: 0300 123 6600

Text: 82111

Website: www.talktofrank.com

Email: [email protected]

Hebron Trust

Hebron House is a safe, nurturing and intensively supportive community environment in which to rehabilitate from drug and alcohol dependency and the life-dominating problems that serious substance misuse can cause.

Telephone: 01603 439 905

Website: www.hebrontrust.org.uk

Matthew Project, Youth Service – Youth and Family Team

Supports children, young people, adults and their families with drug, alcohol and other related issues across Norfolk.

Telephone: 08458 688 172

Website: www.matthewproject.org

Email: [email protected]

The Matthew Project

Finding hope together with people affected by the impact of substance misuse or other barriers to thriving.

Read The Matthew Project PDF.

Website: www.matthewproject.org

One You Days Off – Mobile App

The One You Days Off app is a simple and easy way to track the days you drink alcohol and the days you don’t.

Download from: Google Play: One You Days Off

Download from: iTunes: One You Days Off

Alcoholics Anonymous

Alcoholics Anonymous (AA) is a fellowship of men and women who share their experience, strength and hope with each other that they may solve their common problem and help others to recover from alcoholism. The only requirement for membership is a desire to stop drinking.

Telephone: 0800 9177 650

Website: www.alcoholics-anonymous.org.uk

Email: [email protected]

Elderly Care

Cinnamon Trust

Cinnamon Trust is the only specialist national charity which seeks to relieve the anxieties, problems, and sometimes injustices, faced by elderly and terminally ill people and their pets, thereby saving a great deal of human sadness and animal suffering.

Telephone: 01736 757 900

Website: www.cinnamon.org.uk

Aylsham & District Care Trust

Aylsham & District Care Trust are a community that proudly cares for itself. Their mission is to improve the health and wellbeing of our community by connecting people with each other and with the support they need to live well.

Telephone: 01263 733385

Website: www.aylshamcaretrust.co.uk

Email: [email protected]


Dementia UK offers specialist one-to-one support and expert advice for people living with dementia.

Telephone: 0800 888 6678

Website: www.dementiauk.org

Email: [email protected]

Contact Care – Personal Alarms, Lifeline for the Elderly

With your personal alarm button you can call for help day or night, from anywhere in your home or garden (within 50m of the lifeline unit), 365 days of the year.

Telephone: 08009 174 680

Website: www.contactcarelifeline.co.uk

Email: [email protected]

Silver Line

Free phone support for older people, 24 hours a day.

Telephone: 0800 4 70 80 90

Website: www.thesilverline.org.uk

Age UK

Age UK is the country’s largest charity dedicated to helping everyone make the most of later life. We believe in a world where everyone can love later life and we work every day to achieve this.

Telephone: 0800 055 6112

Website: www.ageuk.org.uk

Hearing Loss

The Norfolk Deaf Association

Our work aims to improve the lives of young people and adults of all ages in Norfolk with all degrees of hearing loss. We achieve this by offering personal, emotional and practical support, undertaking hearing aid maintenance, providing information on hearing loss and related conditions, and training.

Telephone: 01603 404440

Website: www.norfolkdeaf.org.uk

Action On Hearing Loss

Action on hearing loss are here to support and help you, so you can take back control and live the life you choose. From day-to-day-care, to practical information, to campaigning for a fairer world for people with hearing loss, and funding research to find a cure, they are taking action on hearing loss.

Telephone: 0808 808 0123

Textphone: 0808 808 9000

Website: www.actiononhearingloss.org.uk

Email:  [email protected]


N&N University Hospital Maternity Services

If you would like to have your baby at the Norfolk and Norwich University Hospital you can fill out a self-referral link here.

Website: www.nnuh.nhs.uk

The Lullaby Trust

The Lullaby Trust raises awareness of sudden infant death syndrome (SIDS), provides expert advice on safer sleep for babies and offers emotional support for bereaved families.

Telephone: 08088 026 868

Website: www.lullabytrust.org.uk

Email: [email protected] 

Your NHS guide to parenting in the early years

Whether your child is a newborn, a toddler or a pre-schooler, the birth to five guide is for you. It has 150 pages of NHS accredited information, videos and interactive tools to help you through the parenting process.

Website: www.nhs.uk

Baby Buddy App

Baby Buddy is an award winning mobile phone app for new parents and parents-to-be, created by mums, doctors and midwives.

Download from: Google Play: Baby Buddy

Download from: iTunes: Baby Buddy

TAMBA (Twins and Multiple Births Association)

Tamba is a UK based charity helping people around the world. They were set up by parents of multiples and interested professionals in 1978.

Telephone: 01252 332 344

Website: www.tamba.org.uk 

Email: [email protected] 

The National Childbirth Trust

The National Childbirth Trusts mission is to support parents through the first 1,000 days, to have the best possible experience of pregnancy, birth and early parenthood.

Telephone: 03003 300 700

Website: www.nct.org.uk

Norfolk & Norwich University Hospital – Self Referal

If you would like to have your baby at the pregnancy self referral form ideally by six weeks of pregnancy (this applies to your first appointment for each pregnancy only).

Website: www.nnuh.nhs.uk

Mental Health

Students Against Depression

Students Against Depression is a website for students who are depressed, have a low mood or are having suicidal thoughts.

Website: www.studentsagainstdepression.org


Amparo provides emotional and practical support for anyone who has been affected by a suicide. This includes dealing with police and coroners; helping with media enquiries; preparing for and attending an inquest and helping to access other, appropriate, local support services.

Website: www.amparo.org.uk

Telephone: 0330 088 9255

Young Persons Advisory Service

Providing mental health and emotional wellbeing services for Liverpool’s children, young people and families.

Website: ypas.org.uk

Telephone: 0151 707 1025

Email: [email protected]

The Martin Gallier Project

Offering face to face support for individuals considering suicide and their families. Opening hours 9:30-16:30, 7 days a week.

Website: www.gallierhouse.co.uk/themartingallierproject

Telephone: 0151 644 0294

Email: [email protected]

Campaign Against Living Miserably (CALM)

The Campaign Against Living Miserably (CALM) is leading a movement against male suicide, the single biggest killer of men under 45 in the UK.

Telephone: 0800 585 858

Website: www.thecalmzone.net

Eating Matters – Eating Disorders Counselling Service

Eating Matters is a Norfolk charity offering counselling for people with mild to moderate eating disorders in the community.

Telephone: 01603 767 062 

Website: www.eatingmatters.org.uk 

Email: [email protected] 


SANE is a leading UK mental health charity. They work to improve the quality of life for anyone affected by mental illness.

Telephone: 020 3805 1790 

Website: www.sane.org.uk

Email: [email protected]

The Norwich Centre

The Norwich Centre offer professional confidential counselling and will not turn anyone away for financial reasons. Please note that they are not a crisis service. 

Telephone: 01603 617 709

Website: www.norwichcentre.org

Email: [email protected]

NHS Choices

Help and support is available right now if you need it. You do not have to struggle with difficult feelings alone.

Website: www.nhs.uk/mental-health/feelings-symptoms-behaviours/behaviours/help-for-suicidal-thoughts/


PAPYRUS is an organisation supporting teenagers and young adults who are feeling suicidal.

Website: www.papyrus-uk.org

Telephone: 0300 123 3393


Samaritans offer a safe place for you to talk any time you like, in your own way – about whatever’s getting to you. You don’t have to be suicidal. Call Samaritans free, 24 hours a day 365 days a year.

Telephone: 116 123

Website: www.samaritans.org

Email: [email protected]


Mind provide advice and support to empower anyone experiencing a mental health problem. They campaign to improve services, raise awareness and promote understanding.

Telephone: 0300 123 3393

Website: www.mind.org.uk

Bullying UK

Bullying UK is a website for both children and adults affected by bullying.

Website: www.bullying.co.uk

Hub of Hope

Hub of Hope is the UK’s most comprehensive national mental health support database. Text HOPE to 85258 to find relevant services near you.

Website: hubofhope.co.uk

Paul’s Place

Providing free counselling and group sessions to anyone living in Merseyside who has lost a family member or friend to suicide.

Website: beaconcounsellingtrust.co.uk/pauls-place-2

Telephone: 0151 226 0696

Email: [email protected]

The NHS Wellbeing Service (IAPT – Improving Access to Psychological Therapies)

The Wellbeing Service offer free help and support to improve wellbeing and manage stress, low mood and anxiety. Their aim is to reduce the onset of mental ill health, prevent deterioration and promote recovery by offering a range of webinars, talking therapies, employment support, peer support and social activities.

Telephone: 0300 123 1503

Website: www.wellbeingnands.co.uk

Combat Stress

Combat Stres is the UK’s leading charity for veterans’ mental health. For a century, they’ve helped former servicemen and women with mental health problems such as anxiety, depression and post-traumatic stress disorder (PTSD).

Telephone: 08001 381 619

Text: 07537 404 719

Website: www.combatstress.org.uk 

Email: [email protected]

Norfolk LGBT+ Project

Norfolk LGBT+ Project aims to relieve the mental and emotional suffering of people in Norfolk and Waveney who are lesbian, gay, bisexual or transgender (LGBT+) or in doubt of their sexuality or gender identity by the provision of advice, peer-support and information.

Telephone: 01603 219 299

Website: www.norfolklgbtproject.co.uk

Email: [email protected] 


The SOS Bus is a first point of contact for anyone visiting Norwich’s pubs and clubs between 21:30 – 03:30, Friday or Saturday nights whose well-being is threatened by illness or injury, emotional distress or other vulnerability.

Telephone: 07833 505 505

Website: www.voluntarynorfolk.org.uk

Counselling Directory

Connecting you with professional support.

Counselling directory is a service that can help you with your worries.

Find a counsellor.


Childline runs a helpline for children and young people in the UK. Calls are free and the number won’t show up on your phone bill.

Website: www.childline.org.uk

Telephone: 0800 1111


Free anonymous online chat for young people to discuss your mental health issues.

Website: kooth.com


Rethink provide expert, accredited advice and information to everyone affected by mental health problems.

Telephone: 0300 5000 927

Website: www.rethink.org

Email: [email protected]

Military Veterans

Aged Veterans Counselling

Aged veterans counselling is a free counselling and support service for aged veterans, their families and carers. They can help you with loneliness, depression, bereavement, anxiety and relationships.

Website: www.agedveteranscounselling.org.uk

The Royal British Legion

The Legion is available to help members of the Royal Navy, British Army, Royal Air Force, veterans and their families. And they’re not going anywhere.

Telephone: 0808 802 8080

Website: www.britishlegion.org.uk

The Bridge for Heroes

The charity was established in September 2010 to help provide mental health and wellbeing support for the HM Armed Forces Community, veterans and their families.

Telephone: 0300 111 2030

Website: www.thebridgeforheroes.org

SSFA – The Armed Forces Charity

Whatever challenges they’re facing, members of the Armed Forces community can rely on SSAFA.

Telephone: 0800 731 4880

Website: www.ssafa.org.uk

Sexual Health

THT Direct (Terrence Higgins Trust)

THT Direct (Terrence Higgins Trust) offer a range of services available to anyone who lives in the Norfolk area. They provide outreach in the community for vulnerable young people and adults, and training for practitioners.

Telephone: 01603 226 666

Website: www.tht.org.uk

Email: [email protected]


Our iCaSH (integrated Contraception and Sexual Health) service provides all aspects of sexual and reproductive health, including contraception, sexually transmitted infection (STI) and HIV testing and treatment.

Telephone: 0300 300 3030

Website: www.icash.nhs.uk

Family Planning Association

A sexual health charity, the Family Planning Association gives straightforward information and support on sexual health, sex and relationships to everyone in the UK.

Telephone: 020 7608 5240

Website: www.fpa.org.uk

Social Services

Getting started with social care

For information about getting started with social care/services, you can visit the Norfolk County Council website.

Website: www.norfolk.gov.uk

Stop Smoking

Smokefree Norfolk

With Smokefree Norfolk, you’re up to 4 times more likely to quit smoking, and with our specially created plans you’re more likely to quit for good. Everything they do has been developed by experts and ex-smokers, delivered to you by specially trained experienced professionals.

Telephone: 08000 854 113

Website: www.smokefreenorfolk.nhs.uk

Quit with help

Everyone has a different reason for quitting, get a personalised Quit Smoking Plan.

Website: www.quitwithhelp.co.uk

NHS Smoking Helpline – Go Smoke Free

Join the millions of people who have used Smokefree support to help them stop smoking. From email and text, to our free app and lots of other support, you can choose what’s right for you.

Website: www.nhs.uk

Weight Management

Norfolk Slimming World

Slimming World is the nation’s favourite way to lose weight. We’ll help you reach your dream weight – and stay there for life. 

Website: www.slimmingworld.co.uk


Meetings, online or a little bit of both. WW UK, formerly Weightwatchers, offers options and support, whatever your lifestyle.

Facebook: @WW.UK

Twitter: @ww_uk

Website: www.weightwatchers.com

Am I a Healthy Weight?

Calculate your BMI using this NHS Tool

Website: NHS: BMI Calculator